Refund policy

Return & Exchange Policy

Shop With Confidence at Laam Premium

At Laam Premium, customer satisfaction is our highest priority. Every outfit is carefully inspected before dispatch to ensure you receive premium quality craftsmanship. We are committed to making your shopping experience safe, transparent, and worry-free.

Our Customer Satisfaction Promise

Your satisfaction matters to us. If your order arrives with a verified issue caused by us, we'll provide a suitable solution, including a replacement, exchange, store credit, or refund where applicable.

 

Quality Promise

Every order goes through a strict quality inspection before shipping.

Before dispatch, we verify:

✔ Fabric quality

✔ Embroidery & embellishments

✔ Stitching & finishing

✔ Correct size (as ordered)

✔ Complete outfit accessories

Refund Process

If a refund is approved:

  • Refunds will be issued to your original payment method.
  • Processing time is usually 5–10 business days, depending on your payment provider.
  • You will receive confirmation once the refund has been processed.

Eligible for Refund or Replacement

You may be eligible if:

✅ You received the wrong item.

✅ Your order arrived damaged during transit.

✅ Your item has a manufacturing defect.

✅ Your order is incomplete or missing an item.

Please contact us within 48 hours of delivery and include clear photos or a short video so our team can investigate promptly.

Non-Refundable Items

To maintain product quality and hygiene, we cannot accept refunds for:

  • Custom stitched or altered outfits.
  • Orders where the wrong size was selected by the customer.
  • Sale or clearance items (unless faulty).
  • Products that have been worn, washed, or altered after delivery.
  • Change-of-mind purchases after the order has been processed.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if production or processing has not started.

After processing begins, cancellation may not be possible.

Easy Exchange Policy

We gladly offer an exchange if:

  • You receive the wrong item.
  • Your order arrives damaged during shipping.
  • There is a manufacturing defect.
  • An item is missing from your order.

Please notify us within 48 hours of delivery and include clear photos/videos of the issue.

After verification, our team will arrange an exchange or suitable resolution.

Size Exchange

We understand that ordering online can be difficult.

If you receive the wrong size due to our mistake, we will arrange an exchange.

To help you choose the correct size before ordering, our fashion consultants are available through WhatsApp and Email.

We strongly recommend checking our Size Guide before placing your order.

Before We Ship

For selected premium and bridal orders, we can provide:

📹 Product inspection video (on request)

📸 Outfit photos before dispatch (on request)

This gives you complete confidence before your order leaves our warehouse.

Delivery & Shipping

🌍 Worldwide Shipping Available

Estimated delivery times:

  • UK: 10–15 Business Days
  • USA: 12–17 Business Days
  • Europe: 15–20 Business Days
  • GCC: 5–10 Business Days

Delivery times may vary during peak wedding seasons or due to customs processing.

Items That Cannot Be Returned

Because many of our outfits are made-to-order or prepared specifically for each customer, we cannot accept returns for:

  • Change of mind
  • Incorrect size selected by the customer
  • Custom stitched orders
  • Customized products
  • Sale or clearance items

Secure Shopping Guarantee

Every order includes:

✅ Secure Payment Processing

✅ Order Tracking

✅ Quality Inspection Before Dispatch

✅ Dedicated Customer Support

✅ Worldwide Shipping

Need Help?

Our customer care team is happy to assist you before and after your purchase.

📧 Email: contact.laampremium@gmail.com

💬 WhatsApp Support: Available Monday–Saturday

We usually respond within 24 hours.